DELIVERY & RETURNS
Orders have a turnaround time of 4-8 days as they are made to order.
Please Note: We don’t ship on weekends. The Supplier shall not be liable for any direct, indirect or third-party costs arising due to delay in delivery of goods for any reason whatsoever.
We offer FREE Delivery on orders totalling over £120+ VAT.
Please allow 4-8 Days for Collection from our Trade Counter located at:
Unit 6, Northfield Way, Newton Aycliffe, County Durham, DL5 6EJ
All UK Mainland are sent via APC or YDL.
Returns & Replacements
No right of cancellation for Personalised Products: Note that the right to cancel a contract and return a Product, does not apply to Personalised Products, because they have been made to your specific requirements. However, for orders of Personalised Products ordered from the Site we allow a 30-minute period during which you can amend your order.
That 30 minutes runs from the appearance of the “Thank you for your order” screen on the Site at the end of the order process; if you wish to avail of this, call 01388 814089 with your query.
If this does not help you with your query please email our customer services team at email@example.com or call on 01388 814089 and we will be happy to help.